At Book & Go ("we," "us," or "our"), we are committed to protecting the privacy and security of the information entrusted to us by our clients and their customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in connection with our software services provided to sports clubs and related entities ("Clients").
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
01Scope of This Privacy Policy
This Privacy Policy applies to personal information collected by Book & Go in the course of providing business-to-business (B2B) software solutions to our Clients. Our services enable Clients to deploy applications for their customers ("End Users") to process bookings, payments, and other related activities.
02Information We Collect
2.1 Information from Clients
We may collect the following types of information from our Clients:- Account Information: Usernames, passwords, and security credentials needed to access our software services.
- Communication Data: Emails, phone calls, and other correspondence with us.
2.2 Information from End Users (on behalf of Clients)
On behalf of our Clients, we may process the following information about End Users when they interact with applications powered by our software:- Personal Identifiers: Name, address, email, phone number, date of birth, and other contact information.
- Booking Details: Information related to class reservations, event participation, or facility usage.
- Technical Data: IP addresses, device information, and usage statistics collected through cookies and similar technologies.
- Preferences and Interests: Information provided by End Users about their interests, preferences, and feedback in regards of their sports preference and profile management.
03How We Use Information
We use the collected information for the following purposes:
- To provide and maintain our software services
- To notify you about changes to our services
- To provide customer support
- To gather analysis or valuable information to improve our services
- To monitor the usage of our services
- To detect, prevent and address technical issues
04Information Sharing
We may share personal information in the following situations:
- With Service Providers: To monitor and analyze the use of our service
- For Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition
- With Your Consent: We may disclose your personal information for any other purpose with your consent
05International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
06Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Security measures include:
- Encryption:Protecting data during transmission and at rest.
- Access Controls:Restricting access to personal information to authorized personnel.
- Regular Audits:Monitoring our systems for possible vulnerabilities and attacks.
Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of information.
07Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may vary depending on the nature of the information and the legal requirements.
7.1 Data Deletion
Users can request deletion of their account by emailing us at support@bookandgo.app. Data deletion requests will be processed within 1-3 business days.
08Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access your personal information
- The right to rectify inaccurate personal information
- The right to erasure of your personal information
- The right to restrict processing of your personal information
- The right to data portability
- The right to object to processing of your personal information
09Children's Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
10Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect and track information and improve and analyze our service. The technologies we use may include:
- Cookies or browser cookies
- Web beacons
- Analytics tools
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
11Third-Party Links
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
12Contact Information
If you have any questions about this Privacy Policy, please contact us:
- By email: support@bookandgo.app
- By visiting our contact page
13Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify our Clients of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our services after any modifications to this Privacy Policy constitutes acceptance of those changes.